About the Event

Soft Skills & Effective Communication Techniques for Hospitals


Topics & Discussions:

  • Importance of Soft Skills in Hospitals.
  • Identifying different types of patients & handling them effectively. 
  • Analyzing the attitude of paying & non-paying patients
  • Body Language and Personality Development. Grooming. Self Hygiene & Cleanliness
  • Managing Crisis & Stress. Dealing with Criticism. Decision Making & Problem Solving
  • Telephone & Mobile Etiquette
  • Importance of Group Dynamics & Team Building [Activity].
  • Panel Discussion : Innovative Communication Methods &   techniques. Opinions and expert discussions on :  
    • Enhancing communication through Technology       
    • Post Discharge Communication & Patient Retention
  • Listening Skills
  • Communicating confidently and positively
  • Listening Skills & its importance in Healthcare
  • Communicating News of Critical illness & Death [Role Play]
  • Empathy & its unique importance in Hospitals. Handling Irate patients and effectively managing restless crowds.
  •  


8th March 2017


Indian Spinal Injuries Centre (ISIC) Opposite Vasant Valley School, Sector C, Vasant Kunj, New Delhi


AMEN Innovative Networking Initiatives / Contact details : 9845436917 | kbnlinks@gmail.com, 9035189825 | amenbs@gmail.com