About the Event

Soft Skills & Effective Communication Techniques for Hospitals


TOPICS & DISCUSSION

  • Importance of Soft Skills in Hospitals.
  • Identifying different types of patients & handling them effectively. 
  • Analyzing the attitude of paying & non-paying patients
  • Body Language and Personality Development. 
  • Grooming. Self Hygiene & Cleanliness
  • Importance of Group Dynamics.
  • Time Management & Team Building Skills in Healthcare
  • Professional & Business Etiquette. 
  • Reports, Email, WhatsApp and other Social Media etiquette
  • Innovative Communication Methods & techniques. Opinions and expert discussions on :  
    • Enhancing communication through Technology       
    • Post Discharge Communication & Patient Retention
    • Communicating News of Critical illness & Death
  • Listening Skills
  • Telephone & Mobile Etiquette. 
  • Communicating confidently and positively
  • Managing Crisis & Stress. 
  • Dealing with Criticism. 
  • Decision Making & Problem Solving
  • Empathy & its unique importance in Hospitals
  • Handling Irate patients and effectively managing restless crowds.
  • Issues and challenges during a Medico Legal case. 

Handling VIPs, Disasters and other unexpected situations


9th November 2016


MS Ramaiah Memorial Hopital Auditorium MS Ramaiah Nagar, RIT Post, New BEL Road, Mathikere, Bengaluru


AMEN Innovative KNetworking Initiatives Ms.Srishti / Ms.Annie 09666846728 / 7204669661 / ssharma3101@gmail.com / amenbs@gmail.com