About the Event

Soft Skills & Effective Communication Techniques for Hospitals


TOPIC & DISCUSSIONS

  • Importance of Soft Skills in Hospitals.
  • Identifying different types of patients & handling them effectively. 
  • Analyzing the attitude of paying & non-paying patients
  • Body Language and Personality Development. Grooming. Self -Hygiene & Cleanliness
  • Importance of Group Dynamics.
  • Time Management & Team Building Skills in Healthcare
  • Professional & Business Etiquette. Reports, Email, WhatsApp and other Social Media etiquette
  • Panel Discussion : Innovative Communication Methods & techniques. Opinions and expert discussions on :  
    • Enhancing communication through Technology       
    • Post Discharge Communication & Patient Retention
    • Communicating News of Critical illness & Death
  • Listening Skills
  • Telephone & Mobile Etiquette. Communicating confidently and positively
  • Managing Crisis & Stress. Dealing with Criticism. Decision Making & Problem Solving
  • Empathy & its unique importance in Hospitals
  • Handling Irate patients and effectively managing resless crowds.
  • Issues and challenges during a Medico Legal case. Handling VIPs, Disasters and other unexpected situations


15thFebruary 2017


Rajagiri Hospital (Auditorium), Aluva, Munnar Rd., Chunagamvely, Kochi, Kerala


AMEN Innovative KNetworking Initiatives / Ms.Srishti - 09666846728 - ssharma3101@gmail.com / Ms.Kavitha - 098454 36917 - kbnlinks@gmail.com